All our products are shipped from Portugal. The shipping in EU usually takes 3 business days and the shipping outside EU usually takes up to 5 business days.

 

How much is my shipping?

The shipping cost varies depending on your location.

  • Europe: We charge a flat rate fee for shipping of €8 for each order you place with us.
  • North America: We charge a flat rate fee for shipping of €11 for each order you place with us.
  • Rest of the world: We charge a flat rate fee for shipping of €12 for each order you place with us.

When will my order ship?

After we receive the payment, we will ship your order within one business day.

As soon as your order is shipped, you will get a shipment confirmation email from us with the tracking information.

When will my order arrive?

The time to receive your order depends on your location. If you’re located in Europe, you should receive your order within 3 to 5 business days. If you’re not located in Europe, you should receive your order within 5 to 7 business days.

Do I have to pay customs/duties?

The truth is that laws vary by country and we have no way to control this. However, you are the one responsible for paying all the assessed customs fees upon receipt. InexPens.com is not responsible for any customs fees that are charged to you.

In case you decide to not pay the customs fees and the order is returned to us, we will immediately inform you by email. In this case, you will have two options: we can either re-send the order again (and you’ll need to pay for the new shipping), or we can simply cancel the order. We will refund your money except for the shipping amount paid.

Do I need to sign up to receive my order?

It depends. However, your signature may be required.

What are my payment options?

We accept PayPal as a preferred payment method. However, you can also pay using major credit cards.

We do not accept personal checks, cash or money orders.